Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

Welcome to Nexora. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories must be included.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.

  • Items showing signs of wear or use.

  • Products marked as final sale or non-returnable.

  • Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the wrong product. Please contact us within 48 hours of delivery with clear photos of the issue.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

We will resolve the matter as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Nexora
Email: nexoraksa2@gmail.com
Phone: 0546475523